Returns & Exchanges
At QQ Nail Supply, we strive for your complete satisfaction with every purchase; however, if you are not entirely happy with your order, we offer a 30-day window for returns on most professional nail products.
Verify Eligibility
Ensure your items are unused, in original packaging, and not on our non-returnable list, such as liquids or hazardous materials.
Request Authorization
Contact our customer support team with your order number to receive a Return Merchandise Authorization (RMA) number and shipping instructions.
Secure Packaging
Carefully pack your items with the RMA number clearly marked on the outside of the box to prevent damage during transit back to our warehouse.
Inspection and Refund
Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing